Q. Will COVID affect the delivery of our photos.
A. Possibly. Although we are a local company, our printing is done in Australia. We will make every effort to get all orders delivered on time as usual, in the first week of term 2, however, if our print suppliers are shut down due to COVID lockdowns, it is outside of our control. We will always endeavor to get all orders delivered as soon as possible.
Q. How do I view photos?
A. Simply click on the "Viewing Gallery" link at the very top of this page or. A new page will open requesting your unique key. This is found on your order envelope. After you type in the password you will be able to view your child's photo. There is also a box on our home page to enter your password.
Q. Why can't I just get the traditional class photo?
A. As we are photographing a whole school within a short space of time, we need to be very organised and have extremely effective processes. The philosophy behind Milestones is to provide a service that is simpler, more convenient and more productive, through the use of cutting edge technologies. To this end, we have each student's information provided to us prior to the photo shoot day. When they pass by us, we scan their barcode and that brings up their data. We then photograph that student and the photograph is assigned to that data package. The student then heads to the class photo area where they're organised by height. A class photo is then taken. A standard class with 30 students takes us approx. 4 minutes to photograph each student and take the class photo. This equates to 10-15 seconds per student for their individual photo and 60 seconds for the class photo. If we were to then try and make a note of each student's name, where they are standing or sitting, which row, etc. this would add at least 5-10 minutes to the process. With our method we are able to provide the school with the turnaround they require as well as offer what we believe is a better class photo option, the Memorymate. 5-10 minutes may not sound like a lot but when we are photographing 1000+ students in the space of 4 hours it makes a huge difference.
On top of that, we are able to offer unprecedented student safety in regards to the viewing of their images. Only a person with the unique password is able to access a student's image on our secure website.
The simplest way to purchase print packages is through this website using Visa or Mastercard, and Paypal's secure payment gateway. Once you have logged in to view your child's image you will see the options to add packages to your shopping cart. Simply follow the prompts to complete the sale. Please note that there is a credit card surcharge of $1.50 per package when purchasing with this method.
3. To ensure we receive your order correctly, please fill in the details required on the order envelope and return it to the school by the due date.
A. We offer 6 standard photo packages. These range from $25.00 - $50.00. A thorough description along with sample images can be seen by clicking the "Package Examples" link above and then clicking on "Photo Packages". Please note that there is a credit card surcharge of $1.50 per package when purchasing through this website.
A. All photographs will be delivered to each student at school in the first couple of weeks of term 2 unless, due to COVID lockdowns, our Australian based print suppliers are closed. We update our homepage with any information regarding delays.
Q. Can I check the quality of my child’s portrait prior to ordering?
A. Our secure online viewing method allows you to check that your child’s image is suitable prior to making a purchase. Click "Viewing Gallery" above and enter the unique key that is on your order envelope.